How we use your information

This privacy notice tells you what to expect when WH Scott & Son Engineers Ltd collects personal information through our website.

Visitors to our website

When someone visits www.whscottlifting.com, we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. These statistics do not identify individuals, or give us any information such as names or addresses. They are simply collective number statistics.

We will make it clear when we collect personal information and will explain what we intend to do with it.

Lifting equipment email feed:

The information we collect from the email subscribe form is used:

To contact you and ensure you are experiencing a good service from our website

To add your email address to our mailing list. We send out W.H Scott & Son Engineers Ltd news quarterly. You can unsubscribe from this list using the ‘unsubscribe’ button on any email you receive from us. Your name, company and telephone number is stored for future reference if /when we do business together. This helps us to offer a more personal service.

Use of Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit: www.allaboutcookies.org.

What data we collect

Where you provide your consent, we use Google Analytics cookies to collect information about how you use whscottlifting.com. This includes IP addresses.

Google Analytics processes information about:

• the pages you visit on whscottlifting.com
• how long you spend on each whscottlifting.com page
• how you got to the site
• what you click on while you’re visiting the site

We make sure you cannot be directly identified by Google Analytics data. We do this by using Google Analytics’ IP address anonymisation feature and by removing any other personal data from the titles or URLs of the pages you visit.

We will not combine analytics information with other data sets in a way that would directly identify who you are.

Why we need your data

We collect your personal data in order to:

• gather feedback to improve our services, for example our email alerts
• respond to any feedback you send us, if you’ve asked us to
• send email alerts to users who request them
• allow you to access our services and make transactions
• provide you with information about local services
• monitor use of the site to identify security threats
• monitor the performance of the site to identify inefficiencies and JavaScript errors

We use the information we collect through Google Analytics to see how you use whscottlifting.com and to see how well the site performs on your device.

We do this to help:

• make sure GOV.UK is meeting the needs of its users
• make improvements, for example improving site search
• make performance improvements, for example improving page load time and data usage

We combine Google Analytics information with similar data from other government digital services to help understand and improve user journeys within GOV.UK and other government digital services.

What we do with your data

The data we collect with Google Analytics cookies is transferred and stored with Google where we analyse it with Google Analytics software (Universal Analytics). We do not allow Google to use or share this data for their own purposes.

We will not:

• sell or rent your data to third parties
• share your data with third parties for marketing purposes

Where your data is processed and stored

Data collected by Google Analytics may be transferred outside the EEA for processing.

Complaints or queries

W.H Scott & Son Engineers Ltd tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of W.H Scott & Son Engineers Ltd collection and use of personal information as a company. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

Access to personal information

WH Scott & Son Engineers Ltd tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you we will;

• give you a description of it
• tell you why we are holding it
• tell you who it could be disclosed to
• let you have a copy of the information in an intelligible form

To make a request to WH Scott & Son Engineers Ltd for any personal information we may hold you need to put the request in writing, and send it to the address provided below.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting us on the details below.

Disclosure of personal information

At WH Scott & Son Engineers Ltd, we do not share your information with third parties in any way, shape or form. The only exception to this would be, if you were to ask us to make a connection between yourself and a contact of ours. In this instance, it would be discussed in advance with both yourself, and our contact you wanted to be put in touch with.

Our staff follow strict guidelines as to the storage of personal information, for your safety and security.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 14/06/2023.

How to contact us

Requests for information about our privacy policy can be emailed to: sales@whscottlifting.com, or by writing to;