Privacy Policy

Last updated: 7 October 2026

1. Who is responsible for your information

WH Scott is the trading brand used by our businesses operating in the United Kingdom and Republic of Ireland.

Depending on where you are located, the services you use and which WH Scott business handles your enquiry or customer relationship, the relevant WH Scott company will be responsible for your personal information.

Certain systems and databases are shared across our UK and Irish operations. Where necessary for the purposes described in this Privacy Policy, personal information may therefore be accessed and processed by the relevant WH Scott companies.

For questions about how we use your personal information, please contact info@whscottlifting.com.

2. Information we collect

The personal information we collect depends on how you interact with us. This may include:

• your name
• email address
• telephone number
• company or organisation name
• your location
• information contained in an enquiry or request for quotation
• details relating to products or services you are interested in
• newsletter and marketing preferences
• IP address
• browser and device information
• information about how you use our website
• information you choose to provide when communicating with us

We only collect personal information where it is necessary for a legitimate purpose.

3. Visitors to our website

When you visit whscottlifting.com, certain technical information may be collected automatically through server logs, cookies and similar technologies.

This may include information such as:

• your IP address
• browser and device type
• pages visited
• time spent on the website
• how you arrived at the website
• interactions with pages and website features

We use this information to operate and secure the website, understand how the website is being used, identify technical issues and improve its performance.

Where non-essential cookies are used for analytics or marketing purposes, they will only be activated where the required consent has been provided.

4. Contact forms, enquiries and quotation requests

When you contact WH Scott through our website, request a quotation or make an enquiry, we may collect your name, contact details, organisation, location and information about your requirements.

We may use this information to:

• respond to your enquiry
• prepare a quotation or proposal
• provide information about our products and services
• direct your enquiry to the appropriate WH Scott team or location
• provide requested products or services
• manage our relationship with you
• maintain appropriate business records

Depending on the circumstances, we may process this information because it is necessary to take steps at your request before entering into a contract, to perform a contract, or because we have a legitimate business interest in responding to enquiries and managing customer relationships.

5. Newsletter and email marketing

You can choose to subscribe to the WH Scott Group Newsletter through our Newsletter page.

Our newsletter covers WH Scott activities, regulatory updates, technical guidance, training and seminars, accreditation news, case studies, equipment and services across the United Kingdom and Republic of Ireland.

When you subscribe, we use the information you provide for the purpose of managing your subscription and sending you the newsletter.

Where consent is required, we will only send marketing communications where you have chosen to receive them. In certain circumstances, we may also contact existing customers about similar products or services where permitted by applicable electronic marketing law.

You can unsubscribe at any time by using the unsubscribe link included in any marketing email.

Unsubscribing from marketing communications will not affect operational or service-related communications that we may need to send in connection with an existing customer relationship.

We do not sell or rent newsletter subscriber information or share it with third parties for their own marketing purposes. We may use trusted service providers to manage and deliver communications on our behalf.

6. Cookies

Cookies are small files stored on your computer, smartphone or other device when you visit a website.

WH Scott uses cookies and similar technologies to:

• enable essential website functionality
• remember preferences
• understand how visitors use the website
• measure website performance
• support analytics and, where applicable, marketing functionality

Where required, we ask for your consent before placing non-essential cookies on your device.

You can accept, reject or change your cookie preferences using the cookie controls available on our website.

For detailed information about the cookies and technologies used on whscottlifting.com, please see our Cookie Policy.

7. Website analytics

Where you consent to statistics cookies, we use Google Analytics to help us understand how visitors use whscottlifting.com.

Analytics information may include:

• pages visited
• time spent on particular pages
• how visitors reached the website
• general browser and device information
• interactions with website content

We use this information to understand website performance, identify areas for improvement and provide a better experience for visitors.

We do not use analytics information with the intention of directly identifying individual website visitors.

8. Why we use your personal information

We may use personal information to:

• respond to enquiries
• prepare quotations and proposals
• provide products and services
• communicate with customers and prospective customers
• manage customer and supplier relationships
• administer newsletter subscriptions
• send marketing communications where permitted
• operate and maintain our website
• analyse and improve website performance
• maintain the security of our website and IT systems
• prevent misuse, fraud or security incidents
• comply with legal, regulatory and contractual requirements
• establish, exercise or defend legal claims where necessary

9. Our lawful bases for processing

Data protection law requires us to have a lawful basis for processing personal information. Depending on the circumstances, we may rely on the following bases.

Contract

We may process information where this is necessary to perform a contract with you or to take steps at your request before entering into a contract.

Legitimate interests

We may process information where this is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.

These interests may include:

• responding to business enquiries
• managing customer relationships
• operating and improving our website
• protecting our systems and information
• managing and developing our business

Consent

Where required, we rely on your consent for activities such as non-essential website cookies and certain marketing communications.

You can withdraw your consent at any time.

Legal obligation

We may process personal information where necessary to comply with legal, regulatory, tax, accounting or other obligations that apply to us.

10. Who we share information with

We do not sell or rent your personal information.

Where necessary for the purposes described in this Privacy Policy, we may share information with:

• other WH Scott Group companies
• website hosting and IT service providers
• email and newsletter service providers
• analytics and website service providers
• payment service providers where relevant
• professional advisers such as accountants, auditors or legal advisers
• regulators, law enforcement bodies or public authorities where required by law

Where a third party processes personal information on our behalf, we require appropriate data protection and security measures to be in place.

We do not share personal information with third parties for their own unrelated marketing purposes.

11. Sharing information within WH Scott

WH Scott operates through separate businesses in the United Kingdom and Republic of Ireland, while certain systems and information resources are shared across our operations.

Personal information may therefore be accessed by another WH Scott company where this is reasonably necessary to:

• respond to an enquiry
• provide a requested service
• manage an existing customer relationship
• administer shared business systems
• support our marketing and communications activities
• comply with legal or regulatory requirements

Access is limited to those who require the information for a legitimate business purpose.

12. International transfers

Some of the technology and service providers we use may process personal information outside the United Kingdom or European Economic Area.

Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer complies with applicable data protection law.

Depending on the destination and circumstances, this may include reliance on an applicable adequacy decision or the use of approved contractual safeguards.

13. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

The appropriate retention period depends on factors including:

• the nature of the information
• the purpose for which it was collected
• whether we have an ongoing business relationship with you
• contractual requirements
• accounting, tax, legal and regulatory obligations
• whether information may be required to establish, exercise or defend a legal claim

When information is no longer required, it will be deleted, anonymised or securely disposed of as appropriate.

If you unsubscribe from marketing communications, we may retain limited information necessary to record and respect your opt-out preference.

14. Your data protection rights

Depending on the circumstances and the law that applies to the processing of your information, you may have the right to:

• request access to personal information we hold about you
• request correction of inaccurate or incomplete information
• request deletion of your personal information
• request restriction of processing
• object to certain types of processing
• request transfer of your information in certain circumstances
• withdraw consent where processing is based on consent

Not every right applies in every circumstance. Some rights depend on the lawful basis on which your information is processed.

Requests can be made by contacting info@whscottlifting.com.

15. Your right to object

You have the right to object to the use of your personal information for direct marketing at any time.

If you object to direct marketing, we will stop using your personal information for that purpose.

You may also have the right to object to other processing based on our legitimate interests. Where this applies, we will consider your objection in accordance with applicable data protection law.

16. Security

We use appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, alteration, disclosure or misuse.

Access to personal information is restricted to employees, companies and service providers who require it for legitimate business purposes.

17. Links to other websites

Our website may contain links to websites operated by other organisations.

This Privacy Policy applies to whscottlifting.com and does not control how third party websites collect or use personal information.

We recommend reviewing the privacy information provided by any third party website you visit.

18. Complaints

We aim to handle personal information fairly, securely and transparently.

If you have a concern about how WH Scott has collected or used your personal information, please contact us first at info@whscottlifting.com.

We will investigate your concern and respond as appropriate.

You also have the right to make a complaint to the relevant data protection supervisory authority.

United Kingdom

Information Commissioner’s Office (ICO)
ico.org.uk

Republic of Ireland

Data Protection Commission (DPC)
dataprotection.ie

Which supervisory authority is relevant will generally depend on where you are located and which WH Scott company is responsible for the processing.

19. Changes to this Privacy Policy

We keep this Privacy Policy under regular review.

We may update it from time to time to reflect changes to our services, technology, business operations or legal requirements.

The latest version will always be published on whscottlifting.com.

Last updated: 7 October 2026

20. Contact us

If you have questions about this Privacy Policy, how WH Scott uses your personal information, or if you would like to exercise a data protection right, please contact us.